Welcome to Booming Accessories. As a professional B2B and wholesale manufacturer, we are committed to providing premium quality products and ensuring a transparent, professional sourcing experience for our global partners.
Because our business model focuses on custom manufacturing and bulk wholesale orders, our Return and Refund Policy is designed to reflect standard international trade and B2B practices.
1. 15-Day Inspection & Return Window
Upon receiving your shipment, buyers have a window of 15 days to inspect the products for any quantity discrepancies or manufacturing defects.
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Any claims regarding product issues must be submitted to us in writing via email within this 15-day window after delivery.
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After 15 days, the shipment will be considered fully accepted, and no returns or compensation requests can be processed.
2. Product Condition Requirements
To be eligible for a return or exchange, items must meet the following strict criteria:
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Products must be unused, unaltered, and in their original condition (New only).
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Items must be in their original packaging with all original labels and tags attached.
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We cannot accept returns for items that have been customized with your private labels, logos, or specific custom dimensions unless there is a proven manufacturing defect.
3. Defective Items & Quality Issues (Acceptable Returns)
We stand behind the craftsmanship of our products. If you receive items with genuine manufacturing defects (e.g., stitching errors, material flaws, or wrong specifications), please follow these steps:
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Contact us immediately within the 15-day window at info@boomingaccessories.com.
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Provide your Order Number, a clear description of the issue, and high-resolution photos or video evidence showing the defects.
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Once our production team verifies the defect, we will offer a solution, which may include:
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A full or partial refund for the defective items.
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Free replacements shipped with your next order.
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Store credit for future purchases.
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4. Non-Defective Returns (Change of Mind)
Please note that for B2B bulk orders, we generally do not accept returns for non-defective products (such as changing your mind, overstocking, or buyer’s remorse) due to the high costs of international shipping and logistics. (If you do wish to request a return for non-defective samples or small batch orders, it must be pre-approved by our team, and the buyer will be responsible for all return shipping fees, duties, and a potential restocking fee).
5. Return Shipping Fees
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For Defective Products: If the return/exchange is due to our error or a confirmed manufacturing defect, we will cover the return shipping costs or arrange a mutually agreed compensation.
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For Pre-Approved Non-Defective Returns: The buyer is responsible for arranging and paying for trackable international return shipping, as well as any applicable import customs duties.
6. Contact Us
For any questions regarding our wholesale return policy, or to initiate an inspection claim, please contact our customer service team:
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Email: info@boomingaccessories.com
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Company Name: Booming Accessories